How to cancel a customer order
Plans change: a customer is traveling, ordered twice, or simply changed their mind. Canceling an order takes one click, and so does bringing it back.
Find the order
Go to Orders & Payments > Orders (recent by date), type the number in the Order number box at the top and click Open, or find it in the list and click it. You can also open it from the customer's page.
Cancel it
At the top of the order, click Mark Inactive. That is the whole step. The order is disabled and leaves your reports and totals.
Undo
An inactive order shows a Reactivate button in the same place. Click it and the order is back.
Refunds are separate
Marking an order inactive does not refund the customer. To refund, click Edit next to the payment in the order's Payment section; the payment page has the Refund button. See How to refund a customer.
Keywords: delete order, void order
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