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  • Getting Started
    • How to change your logo
    • How to update your company info
    • How to enable payments
    • How to turn on features for your site
    • How to edit admin settings
    • How to manage admin users and roles
    • Your Eat Fresh billing page: plan, invoices, SMS credits and payments
    • How to get help with your site
    • How to access your admin dashboard
    • Dashboard action items: what needs your attention
  • Menus & Meals
    • How to add and manage images
    • How to configure dynamic macros for custom meals
    • How to edit Product Categories
    • Limited quantity: sell only what you made
    • How to create new meals
    • How to create a new menu
    • How to bulk edit meals and pricing
    • How to use meal tags and filters
    • How to create meal recipes
    • How to add nutrition fact documents to meals
    • Custom meals and meal components: let customers build their own
    • Allergens and dietary filters: help customers find meals they can eat
    • Menu segments: breakfast, lunch and dinner on one menu
    • Menu Rotation: let your menus build themselves
    • Merchandise: sell shirts, cooler bags and more with your meals
    • How to change your order cutoff or delivery dates
    • What happens when a menu closes
    • How to edit Menu Sections
    • Menu page layouts: choose how your menu looks
  • Orders & Customers
    • How to add credits to a customer account
    • How to cancel a customer meal plan subscription
    • How to cancel a customer order
    • How to create a gift card from the admin
    • How to create a standalone payment
    • How to reset a customer password
    • How to find an order
    • Duplicate order checks: catch double orders and alert your staff
    • Email Logs: see every email your site sent
    • Dashboard action items: what needs your attention
    • How to apply a courtesy discount to a pending order
    • How to find a customer
    • How to refund a customer
    • How to view and edit an order
    • How to impersonate a customer
    • Pending orders: what they are and how finalizing works
    • How to view and edit order minimums
    • What happens when a menu closes
    • Customer addresses: primary, delivery and billing
    • Spam checks: keep fake signups and bounced emails out
    • How a customer can view and print their orders
    • Gift Cards page: find, change and track every gift card
  • Meal Plans & Subscriptions
    • Bonus meal credits promotion: buy credits, get extra free
    • How to cancel a customer meal plan subscription
    • Repeat orders: order it again in a couple of clicks
    • Monthly meal plans: renewals and renewal settings
    • How to set up recurring meal plans
  • Pickup & Delivery
    • How to change your order cutoff or delivery dates
    • How to enable or disable pickup & delivery locations
    • How to add a new pickup location
    • Customer addresses: primary, delivery and billing
    • Delivery confirmation: tell customers their order is on the way
    • How to create a private pickup location
    • How to add a driver
    • Delivery routing: the best route for every driver
    • Delivery reporting: exports and reports for your delivery day
    • Delivery regions: where you deliver and what it costs
    • Fees: delivery fees and order fees
    • The prep and driver view: what your kitchen and drivers see
  • Payments & Fees
    • How to create a standalone payment
    • How to add credits to a customer account
    • How to create a gift card from the admin
    • How to add a discounted gift card
    • How to enable payments
    • Stored value: gift card and credit balances, tax, and expiry
    • How to refund a customer
    • Fees: delivery fees and order fees
    • Your Eat Fresh billing page: plan, invoices, SMS credits and payments
    • Payment processors: how your site takes payments
    • Gift Cards page: find, change and track every gift card
  • Marketing & Promotions
    • Bonus gift card promotion: spend more, earn a gift card
    • How the automated referral program works
    • How to send emails to new customers (with or without Mailchimp)
    • How to set up affiliate tracking
    • Automations: when this happens, do that
    • Discount archetypes: the templates behind automatic discounts
    • How to view discount usage
    • How to create discounts
    • How to add a discounted gift card
    • Customer loyalty: six tools that bring customers back
    • Mailchimp: grow your list and email the right customers
    • Facebook Pixel: measure and improve your Facebook and Instagram ads
    • Bonus meal credits promotion: buy credits, get extra free
    • How to apply a courtesy discount to a pending order
  • Messaging
    • Delivery confirmation: tell customers their order is on the way
    • How to edit SMS order reminders
    • Spam checks: keep fake signups and bounced emails out
    • Email Logs: see every email your site sent
    • The Messaging dashboard: SMS on/off, credits and sends
    • SMS text messaging: reminders, updates and replies by text
  • Website & Content
    • How to add and manage images
    • How to set up your FAQ page
    • How to set your site banner message
    • How to change your logo
    • The page editor: your pages, links and navigation
    • Site content: your pages, words and pictures
    • Site Theme and Site Images: make the site look like you
    • How to write a blog post
    • How to add testimonials
    • How to edit your terms of service and privacy policy
    • Other content: edit the words on your site
    • Partners: show off the farms, gyms and friends you work with
    • Menu page layouts: choose how your menu looks
    • Elfsight widgets: Instagram feed, Google reviews and popups
  • Reports & Analytics
    • How to adjust label dates
    • How to print orders, packing slips and labels
    • Delivery reporting: exports and reports for your delivery day
    • Your reports: a tour of the Reports page
    • The prep and driver view: what your kitchen and drivers see
    • How to view discount usage
    • Fathom Analytics: your site traffic, built in
    • Stored value: gift card and credit balances, tax, and expiry
    • Google Analytics and Tag Manager: track ads and conversions
    • Hotjar: see how customers use your site
  • Integrations
    • How to set up affiliate tracking
    • Read-only API: your orders and forecasts in other tools
    • Integrations: Mailchimp, Google Analytics, Facebook Pixel, Hotjar and more
    • Mailchimp: grow your list and email the right customers
    • SMS text messaging: reminders, updates and replies by text
    • Payment processors: how your site takes payments
    • Google Analytics and Tag Manager: track ads and conversions
    • Facebook Pixel: measure and improve your Facebook and Instagram ads
    • Hotjar: see how customers use your site
    • Elfsight widgets: Instagram feed, Google reviews and popups
  • All Articles
    • Fathom Analytics: your site traffic, built in
    • Bonus gift card promotion: spend more, earn a gift card
    • Bonus meal credits promotion: buy credits, get extra free
    • How the automated referral program works
    • How to add and manage images
    • How to add credits to a customer account
    • How to adjust label dates
    • How to cancel a customer meal plan subscription
    • How to cancel a customer order
    • How to change your order cutoff or delivery dates
    • How to configure dynamic macros for custom meals
    • How to set up your FAQ page
    • How to create a gift card from the admin
    • How to create a private pickup location
    • How to create a standalone payment
    • How to edit Menu Sections
    • How to edit Product Categories
    • How to edit SMS order reminders
    • How to enable or disable pickup & delivery locations
    • How to send emails to new customers (with or without Mailchimp)
    • How to set your site banner message
    • How to set up affiliate tracking
    • How to view and edit order minimums
    • Limited quantity: sell only what you made
    • Repeat orders: order it again in a couple of clicks
    • How to get help with your site
    • How to access your admin dashboard
    • How to change your logo
    • How to update your company info
    • How to create new meals
    • How to create a new menu
    • How to enable payments
    • How to add a new pickup location
    • How to reset a customer password
    • How to use meal tags and filters
    • How to view discount usage
    • How to view and edit an order
    • How to create discounts
    • How to impersonate a customer
    • Delivery confirmation: tell customers their order is on the way
    • How to manage admin users and roles
    • How to create meal recipes
    • What happens when a menu closes
    • How to add a discounted gift card
    • How to print orders, packing slips and labels
    • Customer loyalty: six tools that bring customers back
    • How to add nutrition fact documents to meals
    • How to set up recurring meal plans
    • How to add a driver
    • How to turn on features for your site
    • How to edit admin settings
    • Stored value: gift card and credit balances, tax, and expiry
    • Delivery routing: the best route for every driver
    • How to bulk edit meals and pricing
    • How to find an order
    • Customer addresses: primary, delivery and billing
    • Duplicate order checks: catch double orders and alert your staff
    • Spam checks: keep fake signups and bounced emails out
    • Automations: when this happens, do that
    • Monthly meal plans: renewals and renewal settings
    • Read-only API: your orders and forecasts in other tools
    • Email Logs: see every email your site sent
    • Dashboard action items: what needs your attention
    • How to apply a courtesy discount to a pending order
    • Menu page layouts: choose how your menu looks
    • Discount archetypes: the templates behind automatic discounts
    • How to find a customer
    • How to refund a customer
    • Delivery reporting: exports and reports for your delivery day
    • Pending orders: what they are and how finalizing works
    • Your reports: a tour of the Reports page
    • Delivery regions: where you deliver and what it costs
    • Fees: delivery fees and order fees
    • Custom meals and meal components: let customers build their own
    • The page editor: your pages, links and navigation
    • Site content: your pages, words and pictures
    • Integrations: Mailchimp, Google Analytics, Facebook Pixel, Hotjar and more
    • Site Theme and Site Images: make the site look like you
    • The Messaging dashboard: SMS on/off, credits and sends
    • Allergens and dietary filters: help customers find meals they can eat
    • Menu segments: breakfast, lunch and dinner on one menu
    • Your Eat Fresh billing page: plan, invoices, SMS credits and payments
    • The prep and driver view: what your kitchen and drivers see
    • Menu Rotation: let your menus build themselves
    • How to write a blog post
    • How to add testimonials
    • How to edit your terms of service and privacy policy
    • Other content: edit the words on your site
    • Mailchimp: grow your list and email the right customers
    • SMS text messaging: reminders, updates and replies by text
    • Payment processors: how your site takes payments
    • Google Analytics and Tag Manager: track ads and conversions
    • Facebook Pixel: measure and improve your Facebook and Instagram ads
    • Hotjar: see how customers use your site
    • Elfsight widgets: Instagram feed, Google reviews and popups
    • Partners: show off the farms, gyms and friends you work with
    • Merchandise: sell shirts, cooler bags and more with your meals
    • How a customer can view and print their orders
    • Gift Cards page: find, change and track every gift card
  • Eat Fresh Tech

Messaging

Text message reminders and updates, the Messaging dashboard, email logs and spam checks.

Articles in this collection

  • Delivery confirmation: tell customers their order is on the way

    Tell every customer on a route that their food is on the way or ready, by email and text, and mark orders completed.

  • How to edit SMS order reminders

    Set up weekly text reminders before your order cutoff, write messages with a live cost counter, and manage replies.

  • Spam checks: keep fake signups and bounced emails out

    Keep bots and fake signups out of your contact form, email list and accounts, and handle email addresses that bounce.

  • Email Logs: see every email your site sent

    Check whether an email to a customer was sent and delivered, find out why one failed, and resend emails.

  • The Messaging dashboard: SMS on/off, credits and sends

    See your SMS switch, credits, rate, scheduled messages and recent sends in one place, and buy text credits in bulk.

  • SMS text messaging: reminders, updates and replies by text

    Text customers order reminders, delivery updates and automatic replies from your own number. Customers choose what they get.

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