Delivery confirmation: tell customers their order is on the way
One page to tell every customer on a route that their food is out for delivery or ready for pickup, and to mark those orders completed.
Where it is
Go to Locations & Delivery > Delivery Confirmation. Pick the menu week, then the schedule, then a location. Every location with orders that week appears in the list, including home delivery.
What you see
Each matching order with the customer's name, email, phone and item count. Click the email to open your mail app, the phone to copy or dial it, and Order to view or edit the order.
Sending confirmations
- One customer at a time: click the send button next to their order.
- Everyone at once: use Apply Actions for All under the list. Perfect for a pickup location where every order lands at the same time.
Each customer gets a copy of their order email with your message at the top, and a text if you use SMS Messaging. Their order is marked Completed for that schedule, which shows on the order, on their account page and in your reports.
Your message
The message is at the bottom of the page under Confirmation Message. Edit it there for the current session, or click Change back to default message. Send Custom Message SMS sends a one-off text to everyone listed, and Resend Notifications sends the confirmation again to customers you already notified.
Sending from the prep view
Kitchen and driver logins have the same page, Delivery Confirmation, in their prep view, so the person loading the van can send the confirmations.
Keywords: delivered, delivery text, notify customers
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