How to find an order
A customer calls about their order and you want it on screen, fast. Here is every way to find one, quickest first.
By order number
Go to Orders & Payments > Orders (recent by date). At the top, type the number in the Order number box and click Open. The order opens, even if it is inactive. This ignores whatever filters are set on the page.
By filters
On the Orders dashboard, show the filters and narrow the list by menu, location, customer or date. Click Clear Filters to start over. Export to CSV gives you the filtered list.
From the customer
Open the customer, then All Orders in their record. Every order they have placed is listed, active or not, with a link to each.
From the dashboard
The admin dashboard's recent orders panel shows the newest orders as they come in. Click one to open it.
Pending orders
An order that is not finalized yet, such as a plan order waiting for its charge date, is under Pending Orders, not Orders.
Keywords: search order, look up order, order history
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