Spam checks: keep fake signups and bounced emails out
Bots love a contact form. Your site checks new submissions and quietly drops the junk before it clutters your customer list or your inbox, and it flags email addresses that bounce so your messages keep landing.
What is checked
- Contact form submissions.
- Email signup forms.
- Account creation.
Each submission is scored on several factors and passed through more than one filter, including a managed anti-spam service. Likely spam is dropped. Verified existing customers skip the check.
Turning it on
Each check has its own toggle on the Features page: Spam Check: Contact Form, Spam Check: Email Signups and Spam Check: Account Creation.
Reviewing what was caught
The Spam Checks page under Customers lists every checked submission with its score and result. If a real message was caught, open it and override the ruling. That creates the contact submission and sends you the email as if it had passed. You can also mark a check as "should have been spam" or "should not have been", which teaches the filter.
You get a monthly email summary of what was caught.
Email signups without a mailing service
A signup form on your site can store the address on your site itself, email you when someone signs up, and still forward to Mailchimp if you use it. Every signup goes through the spam checks. Export the list any time and use it with any email tool. See How to send emails to new customers.
Bounced addresses
When mail to a customer hard-bounces, the address is flagged automatically. The customer sees a notice on their account page asking them to fix it. User management shows a warning on the account, and Manage Customer shows the real reason an address is blocked. Re-enabling a disabled customer restores their email.
Keywords: fake signups
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