Orders & Customers

Add store credit to a customer's account, see how credits pay for orders at checkout, and expire unused credits.

Cancel a customer's meal plan subscription for them in one click, or pause, comp or change it from the plan page.

Cancel a customer's order in one click from the order page, refund it if needed, and reactivate it just as easily.

Create a gift card from the admin with New Gift Card: set its amount, expiry, customer and code, then share it with a customer.

Charge a customer's saved card outside a normal order, for catering or extras, and email them a receipt.

Help a customer who forgot their password or is locked out: send a reset email or set a new password from the admin.

Find any order on your Eat Fresh site fast: by order number, filters, the customer's record, or the dashboard.

How your Eat Fresh site catches duplicate orders before charging, holds them for review, and emails staff when help is needed.

Check whether an email to a customer was sent and delivered, find out why one failed, and resend emails.

Your Eat Fresh admin dashboard flags what needs attention: orders missing details, duplicate orders, billing holds and more.

Give one customer a discount on a single pending order, even when their code expired, with the reason recorded.

Find any customer in seconds by number, name, email, phone or address, and open their orders, plans and credits.

Refund a customer in full or in part, to their card or as account credit, from the order or payment page.

Open any order to see every detail and its payments, change the location or delivery date, and print labels.

Log in as a customer to see your site exactly as they do, place an order for them, or walk them through checkout.

What a pending order is, how carts and meal plan renewals finalize and charge, and how to finalize, fix or clear them.

Set a minimum number of items or order total, with a higher minimum for delivery, so every order is worth making.

What your Eat Fresh site does at the order cutoff: closes ordering, clears unfinished orders, and opens the next menu on time.

How customers save home, work and billing addresses on your Eat Fresh site, and how staff see and edit them.

Keep bots and fake signups out of your contact form, email list and accounts, and handle email addresses that bounce.

Where customers see their pending and past orders, print a receipt, and cancel a pending order, and how staff see the same page by impersonating.

Find any gift card by code or customer, see its full history, change its balance, expiry or status, and email it again from the Gift Cards page.